Contact Us

Free shipping for all orders*

Frequently asked questions (FAQ)

What are your customer service hours?

Our advisors are ready to assist you by email Monday to Friday at clientservice@smnovella.com

All request that arrive on the weekend or bank holidays will be processed the next business day.

Free shipping

We are pleased to offer free shipping for all orders.*

Read through all the details

Delivery time

Orders take approximately 24 to 48 business hours to complete and are processed Monday to Friday.

Gifting

Surprise your loved ones (or treat yourself!) with one of Officina’s traditional gift boxes.

Free samples

Choose your favourite samples at checkout! Complimentary with every order.

customer care

Our advisors are ready to assist you at clientservice@smnovella.com from Monday to Friday. Allow us a longer assistance period during the holidays.