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Frequently Asked Questions


Does BREXIT affect my orders?

No, all orders placed on are shipped directly from our warehouses located in the United Kingdom.

Where do you ship?

From this webshop we ship to the United Kingdom, including Channels Island. Otherwise, with this link you may find our other webshops.

Do you offer free shipping?

We are pleased to offer free shipping for all orders of £150.

When will my order ship?

Orders take approximately 24 to 48 business hours to complete and are processed Monday to Friday.

What are your customer service hours?

Our advisors are ready to assist you at customers@uk.smnovella.comfrom Monday to Friday 10 AM-6 PM GMT +1.

All request that arrive on the weekend or bank holidays will be processed the next business day.