Shipping Policy

Shipping and Delivery

The shipping and delivery of the purchased Product shall take place via the delivery operator DPD (or a company directly or indirectly associated with the latter),.

Delivery shall be deemed to have been completed when the shipment is materially available to the Customer or third-party person indicated by them. Delivery will be proven by the signing of the delivery note at the address indicated by the Customer in the Order request or according to another procedure usually used by the courier.

SMNOVELLA undertakes to deliver the Products by the date indicated in the Order summary communication. If no date was indicated, the Product will be delivered within 1-3 days and in any event within a maximum period of 30 days from the Order confirmation date.

In the case of delays and/or changes to the Product ordered, SMNOVELLA will promptly notify the Customer, who may alternatively set a new delivery date or cancel the confirmed Order. If the Order is cancelled, SMNOVELLA will refund the Customer the full amount paid.

No deliveries are made on Saturdays and Sundays.


Delivery impossibility 

If it is not possible to deliver the Product(s) ordered for reasons attributable to the Customer, DPD will leave a note indicating where it is stored and how to collect it or book a new delivery. The Customer can contact SMNOVELLA to agree other procedures. After 30 days from the Order confirmation date without the Product having been delivered/collected by the Customer, the Contract will be deemed terminated for reasons attributable to the Customer.

SMNOVELLA will return the cost of a Product that is still saleable, which will be ascertained by SMNOVELLA. The shipping/delivery costs will be charged to the Customer.


Complimentary Shipping

Complimentary Economy shipping may not be valid for specific addresses.

Santa Maria Novella

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